The “Cannot Connect to the Wi-Fi Network” error on a PS5 can be frustrating, disrupting your gaming experience. This guide walks you through a range of fixes, from simple troubleshooting to more advanced adjustments, so you can get back online with ease.
Understanding the PS5 Wi-Fi Connectivity Issue
This error can occur for various reasons, including router signal interference, incorrect Wi-Fi settings on the PS5, or even a temporary issue with PlayStation Network (PSN). Identifying the underlying cause is the first step toward resolving it.
Checking PSN and Network Status
Before diving into troubleshooting, check if the PSN is operational by visiting the PSN status page. If PSN is down, you’ll need to wait for the servers to come back online. Also, confirm your internet connection by testing other devices on the same Wi-Fi.
Basic Troubleshooting Steps
Restart Your PS5 and Router
A simple restart can often resolve connectivity issues. Power off the PS5 completely (not just Rest Mode), unplug the router for 10 seconds, then plug it back in. Turn on the PS5 and test the connection.
Move PS5 Closer to the Router
Distance and physical obstructions can weaken Wi-Fi signals. If possible, place your PS5 closer to the router, or consider using a Wi-Fi extender to strengthen the signal between devices.
Checking Wi-Fi Settings on PS5
Re-enter Wi-Fi Password
Ensure your Wi-Fi password is correctly entered by going to Settings > Network > Set Up Internet Connection on your PS5. Re-select your Wi-Fi network and re-enter the password to make sure it’s correct.
Switch Between 2.4 GHz and 5 GHz Bands
Depending on your router, switching between 2.4 GHz (better for distance) and 5 GHz (faster speeds for closer proximity) can enhance stability. Go to Settings > Network > Set Up Internet Connection, select your network, and change the frequency band.
Advanced Solutions for Wi-Fi Connectivity
Change DNS Settings on PS5
Sometimes, adjusting DNS settings can resolve connectivity issues. Go to Settings > Network > Set Up Internet Connection and select Manual. For DNS settings, use Primary DNS: 8.8.8.8 and Secondary DNS: 8.8.4.4 (Google’s DNS) for a more reliable connection.
Update PS5 System Software
Outdated system software can sometimes interfere with network settings. To update, navigate to Settings > System > System Software > System Software Update and Settings and choose Update System Software if an update is available.
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Using a Wired Connection as an Alternative
If Wi-Fi issues persist, consider connecting your PS5 to the router via Ethernet. Wired connections are generally more stable and faster, reducing the chances of connectivity interruptions.
When to Seek Professional Help
If none of these solutions work, the issue might be hardware-related. Contact PlayStation Support or consider having your PS5 serviced by a professional, especially if the Wi-Fi adapter could be faulty.
Preventing Future Wi-Fi Connectivity Issues
For a consistently stable connection, keep your router’s firmware updated, reduce the number of devices on the same network, and use a Wi-Fi extender if needed. Avoid placing your PS5 in areas with heavy interference, such as near microwaves or dense walls.
Conclusion
Following these steps can help resolve most “Cannot Connect to the Wi-Fi Network” errors on your PS5. Start with basic fixes, check network settings, and move to advanced methods if necessary. With the right adjustments, your PS5 will be back online, ready for uninterrupted gaming.
Frequently Asked Questions (FAQs)
- Why won’t my PS5 connect to Wi-Fi?
Connection issues may stem from incorrect settings, router signal interference, or PSN maintenance. - How do I reset my PS5’s network settings?
Go to Settings > Network > Set Up Internet Connection, select your network, and reconfigure as needed. - Is it better to use a wired connection?
Yes, Ethernet provides a stable and faster connection than Wi-Fi. - Can changing DNS help with Wi-Fi issues?
Yes, using DNS like Google’s (8.8.8.8) can improve connection reliability. - Why is 5 GHz better for my PS5?
5 GHz Wi-Fi offers faster speeds but is less effective over long distances compared to 2.4 GHz. - Does moving the PS5 closer to the router help?
Yes, closer proximity can improve signal strength and reduce interference. - How do I know if PSN is down?
Check the PSN status page to see if there’s an outage. - What’s the difference between 2.4 GHz and 5 GHz?
2.4 GHz offers better range, while 5 GHz provides faster speeds in close proximity. - Do Wi-Fi extenders help with PS5 connection?
Yes, extenders can improve signal reach, especially in larger spaces. - When should I contact PlayStation Support?
If all troubleshooting fails, contact PlayStation Support as there may be hardware issues.
